Customer Care

In close cooperation with our business partners, a renowned company with  25 years of experience and competence in the area of customer care,  we are leading an 11 year successful, cooperative partnership with numerous, leading pharmaceutical companies, which characterizes us with a high level of expertise in areas of pharmacy and health care.

The VMC GROUP supports and underpins its sales activities directly to the customers, compensates for your vacant field services or lack of customer service by ensuring an effective integration and placement of key messages. Our success in the Pharma sector is characterized by a long-standing, intensive and continuous customer support couple with transparency, reliability, commitment and innovative ideas.

The care of your target groups, Customers and prospective customers, success – and result orientated, is based upon your specifications and company philosophy. We offer you individual and tailor-made solutions for all the challenges related to the theme of customer care and customer communication.

Our range of services – Your success:

  • Service-Hotlines (commercial, technical, medical)
  • Order-Hotlines, overflow control
  • Inbound / Outbound
  • Back-office / Order processing / Reclamations- und Reclamation management
  • Pharmacy care concept
  • Telesales incl. Cross- und Up selling
  • After- Sales- support. Contacts and Customer care
  • Sales force support, Vacancy support
  • Appointment scheduling, Lead qualifications

Using customer reports, you will receive, in addition to transparency, effective, measurable performance of our goals. These reports are an integral part of our service and thus the basis for an internal quality management. We will be happy to support you in the CRM establishment, as well as in the selection of appropriate tools to ensure their quality and long term cost effectiveness within the company.